Refund Policy

At ÖMEROĞULLARI HAFRİYAT & ÖLKER MADENCİLİK, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a clear and straightforward refund policy as follows:

1. Eligibility for Refund

   • Products must be returned within 7 days of delivery.

   • Items must be in their original condition, unused, and with all original packaging and accessories.

2. Non-Refundable Items

   • Customized or made-to-order equipment.

   • Products that have been used, altered, or damaged after delivery.

3. Refund Process

   • Contact our customer support team via Call or WhatsApp to initiate a refund request.

   • Once the returned product is inspected and approved, we will process the refund to the original payment method within 7–14 business days.

4. Shipping Costs

   • Shipping charges for returned items are the responsibility of the customer unless the product was damaged or defective upon delivery.

We are committed to providing efficient service and resolving any issues quickly to ensure a smooth and fair refund process for all our customers.